Description:-

This session will cover the various risk, patient safety, and regulatory issue. It will discuss OCR and CMS requirements. Documentation, complaint handling, patient identification, advertising, access to medical records, allergy checking, chain of command,  diagnostic tracking, tracking of tests ordered, immunization, and more will be discussed.

Learning Objectives:-

• Discuss that the OCR is fining medical offices, clinics, and other healthcare providers who do furnish the patient a timely copy of their medical records
• Recall the importance of documentation in preventing medical malpractice cases and wrongful death
• Describe that every healthcare facility should have a process on how to handle grievances and complaints.

Detailed Outline:-

• Patient Access to Medical Records
  • Hot area and many recent fines from OCR
• Complying with OCR Section 1557
  • 2 signs requirement, complaints, and interpreters
• Ensuring Tests are Done and Communication to Patients
• Ensure tests are ordered, abnormal test results, critical test results, case in point
• Documentation Recommendations
• Grievance and Complaint Management
• Other Important Things
• Truth in Advertising
• Communication
• Infection Control
• Diagnostic Errors
• CDC Vaccine Storage and Handling 2020 changes
• Ligature Risks and preventing suicide
• Duty to Treat
• Choosing Wisely and Decision Support
• AHRQ Candor
• Policies and Procedures
• Protocols and Standing Orders

Who Should Attend?

Any physician, clinic, hospital, or office staff who is interested in risk management and patient safety issues. This includes office and clinic managers and staff and risk managers and patient safety officers. It includes nurses, consumer advocates, legal counsel, nurse educators, patient advocate, Health Information Manager, and staff and compliance officers.