Infighting, slow delivery, high returns, high rework, customer complaints and other similar problems are symptomatic of a lack of a coherent and agreed-upon approach to business.
Total Quality Controls (TQC) or Total Quality Management (TQM) systems have proven themselves successful in just about every industry from electronics manufacturers through food processors. TQC systems also form the basis of OSHA programs. Developing a step-by-step approach to TQC helps to assure involvement from all company functions with the assignment of related quality responsibilities to all personnel in every job function.
For companies interested in improving their overall effectiveness, product reliability, paper reduction, inventory levels, delivery times and presenting a stellar image of quality to customers, TQCM is a must. Elimination of interdepartmental finger-pointing, cost reduction, and a more cooperative and understanding workforce are some of the benefits associated with effective TQC implementation.
If your company or group is trapped in a myriad of daily and redundant problems faced by employees, you should know that these problems are solvable but are ineffectively resolved due to departmental barriers. TQC breaks down those barriers and moves the organization as a whole in a single direction. The so-called “quality department” is drastically reduced as are the costs associated with ineffective cross-functional management. Internal functional personnel is able to assume authority along with the responsibilities heaped on them from above.
Learning to take the steps to TQC is not complex, does not cost your company a ton of money and begins with learning to facilitate and support needed changes.
Dr. John Ryan is a certified Preventive Controls Qualified Individual (PQCI) specializing in food safety process control and food safety plan validation. He holds a Ph.D. in research and statistical methods and has extensive international manufacturing quality and operations experience in large and small manufacturing operations and he is a retired Hawaii State Department of Agriculture Quality Assurance Division administrator.He currently operates two business divisions focused on food safety system validation (http://www.RyanSystems.com) and transportation controls (http://www.SanitaryColdChain.com).He has previously published books other covering food fraud, teams and teamwork and has recently completed a new book on validating preventive controls in food operations.
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